In you’re involved at all in training, you know the scenario: You identified your people’s training needs. You put them through a great training program. You even certified them. So you know they know what to do and how to do it, but why aren’t they doing it?
Because they are afraid! If fear, the other four lettered F-word, is holding back your people, surface it, talk about it and eradicate it. Don’t let another year go by without learning where this enemy of success hides.