Structured Time & Workflow Management – “STWM”

Structured Time & Workflow Management teaches how to create time surplus, by recovering the time wasted due to unnecessary and unwanted interruptions, and how to utilize that time surplus to implement critical initiatives. The objective of Structured Time & Workflow Management is to provide significantly enhanced service while continuously maximizing and increasing profitable revenues by enabling participants to minimize and even eliminate common interruptions, reduce quality control errors that are the result of do-overs, reduce distress manifestations, increase momentum, increase productivity, and increase self-esteem, self-confidence and overall job satisfaction.

The key skills that bank representatives will learn in the Structured Time & Workflow Management are:

  • How to use Time Locking and Mutual Time Lock Agreements to gain situational control over Time Bandits and dramatically reduce unplanned and unnecessary interruptions
  • How to use Focal Locking to capitalize and leverage the benefits of Time Locking
  • How to use Batch Processing to complete repetitive tasks at peak performance levels  and increase efficiency
  • How to manage time effectively by utilizing planning and prioritization techniques and tools, such as the Importance vs. Urgency Prioritization Grid
  • How to manage distress and overcome fear by using meditative and self-visualization techniques
  • How to develop and use a Structured Time and Workflow Management Mutual Charter Agreement with managers and colleagues
  • How to develop a Structured Time & Workflow Management Implementation Action Plan