Customer Service Fundamentally Speaking
Good banking customer service is fundamental; especially in today’s business environment. If you’re asking yourself why it’s important to...0
What Can A Smile Do?
Sometimes the only interaction we have with customer service people now is when we need to pick something up...
Bold. Daring. Innovative. On her terms.
Beyoncé released her self-titled album exclusively on iTunes last week and the bold move paid off. No promotion, no...
Protecting Call Center Reps from Caller Abuse
To preserve morale in their call centers, bankers need to train their reps to handle caller abuse. . BY EDWARD...
That Was An Amazing Experience and Quite Unexpected
I travel quite a bit for my job. It takes me all over the world. Working for a sales-and-service...