Posts tagged with ‘sales’

  • Coaching the Business Player: What’s Your Approach?

    By on November 26, 2012

    Whether we’re coaching a player on sales or service behaviours, or how to putt a ball correctly on the...

  • Making Others Feel Welcome!

    By on October 22, 2012

    Do you verbally practice with your employees on how to speak to your clients and what you want them...

  • Customized Targeted Performance Solutions Podcast

    By on October 3, 2012

    Customized Targeted Performance Solutions – It’s a Continual Process Johanna Lubahn is Managing Director of Call Center Services for...

  • The Magic Wand Principle

    By on July 16, 2012

    My 22-year-old son will receive a Master of Public Administration degree next month. Like many people his age, he...

  • The Five Fs

    By on July 10, 2012

    I live my life by five Fs: Faith Family Friends Focus Fun And believe it or not, I place...

  • What Have You Done Today?

    By on June 25, 2012

    There she is, my relationship banker hidden inside her cubicle prison, looking out of the corner of her eye...

  • Five Questions to Ask Your Team

    By on June 12, 2012

    It’s been a difficult few years in financial services. Trust in banks and bankers has been eroded, and consumers...

  • Stay En Route, Take Detour or Go Home: It’s Your Choice!

    By on June 4, 2012

    On my way to work this morning, I encountered a major traffic collision that caused me some delay. My...

  • If It’s So Obvious, Why Aren’t We Doing It?

    By on May 21, 2012

    Practice makes perfect. Some of us grew up hearing this phrase whenever we were learning anything new—whether it was...

  • Tellers Make All the Difference

    By on May 14, 2012

    Think about the number of people the average teller sees in one week. Ten people a day, five days...