Bank Call Center Wins Awards, Revenue, and Loyalty with Great Customer Conversations

At Bank of New Zealand, the inbound call center team vowed to be “the best in the world.”

Now, they bring in 35 percent of the bank’s retail business – at a fraction of branch network costs.

They won a prestigious international award, across all industries: Silver for Best Customer Service from Contact Center World.

Read the contact center’s success story.

Download the case study now.


Cohen Brown Management Group, Inc.