Case Studies

Cohen Brown Management Group

Bank Call Center Wins Awards,
Revenue, and Loyalty

The Client
“Bank of New Zealand”

Cohen Brown Management Group, Inc.

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How One Contact Center
Reduced Branch Traffic and
More than Tripled Sales


Cohen Brown Management Group, Inc.

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Not Just a Referral Plan, But OneTeam!

Commonwealth Bank of
Australia Seeks Enterprise
Repeat of ASB Success Model

Cohen Brown Management Group, Inc.

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Observational
Coaching

The Client
“Royal Bank of Canada”

Cohen Brown Management Group, Inc.

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At CapCom
Credit Union

It’s All about Passion
and Knowledge

Cohen Brown Management Group, Inc.

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Working Undistracted in a
Chaotic Environment

Foxtel, Australia’s largest
subscription cable company

Cohen Brown Management Group, Inc.

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