Bank Call Center Wins Awards,
Revenue, and Loyalty
The Client
“Bank of New Zealand”
Cohen Brown Management Group, Inc.
How One Contact Center
Reduced Branch Traffic and
More than Tripled Sales
Cohen Brown Management Group, Inc.
Not Just a Referral Plan, But OneTeam!
Commonwealth Bank of
Australia Seeks Enterprise
Repeat of ASB Success Model
Cohen Brown Management Group, Inc.
Observational
Coaching
The Client
“Royal Bank of Canada”
Cohen Brown Management Group, Inc.
At CapCom
Credit Union
It’s All about Passion
and Knowledge
Cohen Brown Management Group, Inc.
Working Undistracted in a
Chaotic Environment
Foxtel, Australia’s largest
subscription cable company
Cohen Brown Management Group, Inc.