Dialing for Dollars: How One Contact Center Reduced Branch Traffic and More than Tripled Sales
As part of a mass-market cost-reduction and cross-selling strategy, the bank decided to establish an outbound contact team of 150 agents to offer customers the many banking services that can be handled through the contact center.
Learn how the contact center:
- Increased contact center transactions
- Increased agent productivity, sales, and revenues
- Increased customer referrals
Read about the contact center’s success
Download the case study now.
Cohen Brown Management Group, Inc.