Dialing for Dollars: How One Contact Center Reduced Branch Traffic and More than Tripled Sales

As part of a mass-market cost-reduction and cross-selling strategy, the bank decided to establish an outbound contact team of 150 agents to offer customers the many banking services that can be handled through the contact center.

Learn how the contact center:

  • Increased contact center transactions
  • Increased agent productivity, sales, and revenues
  • Increased customer referrals

Read about the contact center’s success

Download the case study now.


Cohen Brown Management Group, Inc.