December 5, 2017

 11:00 PST, 12:00 MST, 1:00 CST, 2:00 EST

The Why Behind the Vision Statement

The end of the year is a time for reflection and identifying what we will improve for the upcoming year. In this session, participants will create a focused 2018 personal vision statement, along with an action plan to make their vision a reality.

We will view a portion of Simon Sinek’s Start With Why: How Great Leaders Inspire Everyone to Take Action to understand why the vision is critical to teams.

 December 14, 2017

 11:00 PST, 12:00 MST, 1:00 CST, 2:00 EST

It’s More Than Bedside Manner

Being kind, friendly, and understanding is a great first step in delivering a World-Standard customer interaction. But this session goes beyond the first step as we examine the process that, when used consistently by all tellers, provides customers with a consistent and positively differentiated experience.

 December 20, 2017

11:00 PST, 12:00 MST, 1:00 CST, 2:00 EST

Creating a Differentiation Statement That Goes Beyond Price

There is more to a purchasing experience than price. Not only do customers and prospects want to feel that the price is appropriate; they also want to feel that the total experience is pleasurable. It goes WAY beyond price and includes atmosphere, attitude of the employees, presentation of brochures in a rack, etc. This session will cover the first impressions created by your branches plus those words that make the difference.

Buy All 3 Sessions

If all sessions are purchased, $150 will automatically be subtracted from the total purchase for a total of $600.