Border State Bank April Series
April 5, 2017
8:15 CT – 9:00 CT
It’s More Than Bedside Manner
Showing kind, friendly and understanding behavior is a great first step in delivering the best of the best customer interactions. But this session goes beyond as we examine the process that, when used consistently by all tellers in your organization, will give customers a consistent and positively differentiated experience.
April 12, 2017
8:15 CT – 9:00 CT
Conducting a Hidden Clues Clinic
A Hidden Clues Clinic teaches your team how to identify specific financial clues from customers and the actions to take based on those clues. We will run through the process of the clinic as well has how to script the related tag-on and the benefit statement during a banker conversation.
April 12, 2017
8:15 CT – 9:00 CT
Tellers Drive to the Bottom Line
The U.S. Department of Labor anticipated there would be 689,000 tellers by 2016. Tellers are being trained to identify customers who might want to buy services. This task requires tellers to learn about the various financial products and services Border State offers so that they can explain them to customers and refer interested customers to the appropriate specialist. This session focuses on how to create awareness of these products and services.
Buy All 3 Sessions
If all sessions are purchased, $150 will automatically be subtracted from the total purchase for a total of $600.
