April 5, 2017

 12:00 PT, 1:00 MT, 2:00 CT, 3:00 ET

It’s More Than Bedside Manner

Showing kind, friendly and understanding behavior is a great first step in delivering the best of the best interactions. But this session goes beyond as we examine the process that, when used consistently by all tellers in your organization, will give a consistent and positively differentiated experience.

 April 11, 2017

12:00 PT, 1:00 MT, 2:00 CT, 3:00 ET

Conducting a Hidden Clues Clinic

A Hidden Clues Clinic teaches your team how to identify specific financial clues and the actions to take based on those clues. We will run through the process of the clinic as well has how to script the related tag-on and the benefit statement during a banker conversation.

 April 27, 2017

12:00 PT, 1:00 MT, 2:00 CT, 3:00 ET

Tellers Drive to the Bottom Line

The U.S. Department of Labor anticipated there would be 689,000 tellers by 2016. Tellers are being trained to identify individuals who might want to buy services. This task requires tellers to learn about the various financial products and services your organization offers so that they can explain and refer interested individuals to the appropriate specialist. This session focuses on how to create awareness of these products and services.

Buy All 3 Sessions

If all sessions are purchased, $150 will automatically be subtracted from the total purchase for a total of $600.