Breakthrough Product Knowledge for Tellers and Sellers
Helps employees improve their product knowledge, allowing them to develop a consultative approach to selling.
The goal of the Breakthrough Product Knowledge for Tellers and Sellers program is to provide a unique method for training employees on how to improve their product knowledge. Participants learn how to have the right amount of product information memorized or at hand and thereby present a professional image to clients by being familiar with the bank’s products.
The key skills that the organization’s front-line and support personnel will learn in Breakthrough Product Knowledge for Tellers and Sellers are
- Understanding and using the Big Five Financial Service Benefits in client interactions
- Benefits Statements
- How to link specific products to benefits
- How to look for client clues
- How to probe for needs
- How to handle specific product objections
- How to ask for referrals