12/2/2021: Performance Results Network
Teleconference: Stick With Me From Start to Finish
Date: Thursday, December 2, 2021
Duration: 1 Hour
Audience: Managers and Sales Bankers
Description
The Universal Banker allows customers to obtain exceptional service for all their financial needs without the customer being handed-off to another person.
It’s important to make sure the banker is well prepared before for the role of a universal banker. The preparation will allow them to be competent, comfortable, and confident, which will project to the customer.
This workshop will discuss this interaction incorporating perfect concepts that seem very simple but must be conducted with consistency. Especially, the language used when they transition from a traditional teller role to that of a banker.