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Maximizing The Customer Experience Through Taking Ownership and Follow UP
Companies desire to significantly maximize and differentiate their customer experience. Vast sums of money have been spent on this quest....
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Bold. Daring. Innovative. On her terms.
Beyoncé released her self-titled album exclusively on iTunes last week and the bold move paid off. No promotion, no...
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Your Service is Great. But, Do You Want My Business?
I recently relocated from the East Coast to the West Coast and began my search for a new bank. ...
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Above and Beyond
I would like to tell you about one of the best service experiences I received in recent memory. It...
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Don’t Interrupt Me When I’m Interrupting You
Today’s workplace has changed dramatically, especially since the economic downturn of 2008. The ongoing recovery has created a work...
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Ten Steps to Better Performance
If cooking is your thing, you know that you have to follow certain steps for your recipe to turn...