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Customer Service Fundamentally Speaking
Good banking customer service is fundamental; especially in today’s business environment. If you’re asking yourself why it’s important to...
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Maximizing The Customer Experience Through Taking Ownership and Follow UP
Companies desire to significantly maximize and differentiate their customer experience. Vast sums of money have been spent on this quest....
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What Can A Smile Do?
Sometimes the only interaction we have with customer service people now is when we need to pick something up...
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Bold. Daring. Innovative. On her terms.
Beyoncé released her self-titled album exclusively on iTunes last week and the bold move paid off. No promotion, no...
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Protecting Call Center Reps from Caller Abuse
To preserve morale in their call centers, bankers need to train their reps to handle caller abuse. . BY EDWARD...
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That Was An Amazing Experience and Quite Unexpected
I travel quite a bit for my job. It takes me all over the world. Working for a sales-and-service...