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How Mystery Shopping Can Help You to Feel the Customer’s Experience
I am a true believer in learning by observing the “real” world. That is why, last week, I spent...
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One Simple Behavior; One Giant Impression
My husband and I traveled to Moscow last week—a long way from our South Florida home and a long...
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Making Others Feel Welcome!
Do you verbally practice with your employees on how to speak to your clients and what you want them...
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What’s So Different About You?
You are on an airplane, in an elevator, on the golf course, or at a community event. You introduce...