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I’m My Own Worst Enemy When It Comes to Distractions
by Johanna Lubahn ~ I have a big proposal to write in a short time. It’s an involved proposal...
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Collaboration Can Ensure You Never Move Forward
Well, there is a way to move your organization forward and there is a way NOT to move your...
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What Can A Smile Do?
Sometimes the only interaction we have with customer service people now is when we need to pick something up...
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Five Traits of Top-Performing Contact Centers
Successful contact centers speak the same language, according to our conversations with contact center directors around the globe. I...
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Great Service from a Bulk Food Discount Store?
Well, I love great service, and I expect it from the upscale companies who charge more and put a...
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They Dress Up for Work Now
Confidence is a funny thing; it affects people in different and unexpected ways. For a client call center, I...