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Making Others Feel Welcome!
Do you verbally practice with your employees on how to speak to your clients and what you want them...
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Customized Targeted Performance Solutions Podcast
Customized Targeted Performance Solutions – It’s a Continual Process Johanna Lubahn is Managing Director of Call Center Services for...
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The Magic Wand Principle
My 22-year-old son will receive a Master of Public Administration degree next month. Like many people his age, he...
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The Five Fs
I live my life by five Fs: Faith Family Friends Focus Fun And believe it or not, I place...
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What Have You Done Today?
There she is, my relationship banker hidden inside her cubicle prison, looking out of the corner of her eye...
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Five Questions to Ask Your Team
It’s been a difficult few years in financial services. Trust in banks and bankers has been eroded, and consumers...
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Stay En Route, Take Detour or Go Home: It’s Your Choice!
On my way to work this morning, I encountered a major traffic collision that caused me some delay. My...
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If It’s So Obvious, Why Aren’t We Doing It?
Practice makes perfect. Some of us grew up hearing this phrase whenever we were learning anything new—whether it was...
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Tellers Make All the Difference
Think about the number of people the average teller sees in one week. Ten people a day, five days...
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Anxiety Is the Price You Pay
Although many people will tell you NOT to discuss religion and politics in public, my family has always been...
Posts tagged with ‘service’
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