Customer Service Fundamentally Speaking

Good banking customer service is fundamental; especially in today’s business environment.  If you’re asking yourself why it’s important to give the best customer service you can, then you might be “missing the boat.”  Here are some ideas on why you should and how you can:

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Be there for your customers

It is easier and cheaper to retain a customer rather than trying to attract a new one. Customer loyalty and/or retention is not automatic. On the contrary, loyalty needs to be earned.

Lead the way

Giving great customer service whenever a sale or any contact is made, differentiates you from other companies with mediocre customer service thus also creating a substantial competitive advantage.  Don’t just rely on customer perception.  Offer benefits that are real and tangible by providing products and services that help them appropriately manage their financial lives.

Engage in more effective cross-selling

Don’t be afraid of customer objections.  Instead, be prepared to overcome them.  Know how to bring up benefits of additional products in a succinct and compelling way.

The right training is key

Ethical selling and cross-selling especially at a New Account Opening along with knowing what to do and how to do it can improve results.  For customers it builds trust at the very beginning of a relationship.  For you it ensures confidence, job satisfaction and success in meeting and exceeding sales goals.

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