Virtual Workshops And Performance Results Network Events

Cohen Brown Management Group

CBAO University and Cohen Brown Management Group - Virtual Workshops for Community Banks

Virtual Workshops

 November 1, 2017

Digging Deep into Probing Questions

During this session, we will focus on the effectiveness of open-ended and closed-ended probing questions and statements. You will learn the steps to note-taking in three areas of financial need, pairing features of a product with one of the big five financial benefits, and which opportunity events to note for future follow-up.

Digging Deep Questions

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 November 8, 2017

Commitment to Follow-Up

The commitment to follow-up is a behavior that must be embedded within each sales-and-service professional. You will learn the best times to pre-position follow-up, creating an Entry Line that establishes likeability and interest within 45 seconds, and the importance of charting during a conversation.

Commitment To Follow-Up

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 November 15, 2017

Recognizing Life Events

This session will review the eight most common life events. How do you discover the events, make gracious comments, ask probing questions, create an interest, consultatively close, and follow up with the customers concerning the life event?

Recognizing Life Events

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December 6, 2017

The Why Behind the Vision Statement

In this session, participants will create a focused 2018 personal vision statement, along with an action plan to make their vision a reality. We will view a portion of Simon Sinek’s Start With Why: How Great Leaders Inspire Everyone to Take Action to understand why the vision is critical to teams.

The Why Behind the Vision Statement

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December 13, 2017

It’s More Than Bedside Manner

Being kind, friendly, and understanding is a great first step in delivering a World-Standard customer interaction. But this session goes beyond the first step as we examine the process that, when used consistently by all tellers, provides customers with a consistent and positively differentiated experience.

More Than Bedside Manner

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December 20, 2017

Creating a Differentiation Statement That Goes Beyond Price

There is more to a purchasing experience than price. It goes WAY beyond price and includes atmosphere, attitude of the employees, presentation of brochures in a rack, etc. This session will cover the first impressions created by your branches plus those words that make the difference.

Statement Goes Beyond Price

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Performance Results Network Calendar