Leading Breakthrough Service Performance
Incorporates an integrated approach to achieving behavior change to maximize performance and increase client satisfaction.
Leading Breakthrough Service Performance is a revolutionary approach to training the best service leaders in the global financial services industry. This course is designed for managers with responsibility for enhancing the service potential and performance of their banks. Structured coaching and team-building techniques are a major program emphasis. Leading Breakthrough Service Performance provides an integrated approach to achieving behavioral and attitudinal changes in order to maximize service performance and customer satisfaction.
The key skills that the organization’s managers will learn in Leading Breakthrough Service Performance are
- How to convert strategic concepts into tactical action plans utilizing the Cohen Brown “Big Five” Process
- How to use a comprehensive Seven-Step Leadership Model as a structured approach to effectively managing service process behaviors
- How to motivate employees to dramatically enhance customers’ perceptions of service by creating and encouraging motivational forces while minimizing or eliminating demotivational forces