Posts tagged with ‘customer experience’

  • What Can A Smile Do?

    By on January 9, 2014

    Sometimes the only interaction we have with customer service people now is when we need to pick something up...

  • Above and Beyond

    By on November 15, 2013

    I would like to tell you about one of the best service experiences I received in recent memory.  It...

  • Protecting Call Center Reps from Caller Abuse

    By on November 13, 2013

    To preserve morale in their call centers, bankers need to train their reps to handle caller abuse. . BY EDWARD...

  • How Mystery Shopping Can Help You to Feel the Customer’s Experience

    By on June 3, 2013

    I am a true believer in learning by observing the “real” world. That is why, last week, I spent...

  • Doing What Is Right

    By on February 4, 2013

    Recently I purchased a television. I had done some research ahead of time, but standing in front of 50+...

  • One Simple Behavior; One Giant Impression

    By on December 10, 2012

    My husband and I traveled to Moscow last week—a long way from our South Florida home and a long...