Making Others Feel Welcome!
Do you verbally practice with your employees on how to speak to your clients and what you want them...0
Customized Targeted Performance Solutions Podcast
Customized Targeted Performance Solutions – It’s a Continual Process Johanna Lubahn is Managing Director of Call Center Services for...
The Magic Wand Principle
My 22-year-old son will receive a Master of Public Administration degree next month. Like many people his age, he...
The Five Fs
I live my life by five Fs: Faith Family Friends Focus Fun And believe it or not, I place...
What Have You Done Today?
There she is, my relationship banker hidden inside her cubicle prison, looking out of the corner of her eye...
Five Questions to Ask Your Team
It’s been a difficult few years in financial services. Trust in banks and bankers has been eroded, and consumers...
Stay En Route, Take Detour or Go Home: It’s Your Choice!
On my way to work this morning, I encountered a major traffic collision that caused me some delay. My...
If It’s So Obvious, Why Aren’t We Doing It?
Practice makes perfect. Some of us grew up hearing this phrase whenever we were learning anything new—whether it was...
Tellers Make All the Difference
Think about the number of people the average teller sees in one week. Ten people a day, five days...
Anxiety Is the Price You Pay
Although many people will tell you NOT to discuss religion and politics in public, my family has always been...