The Perfect Hour Lab for Tellers

Promotes the mastery of key sales techniques to improve performance in tellers and managers.

The Perfect Hour Process was created as a breakthrough approach to guaranteeing mastery of desirable Teller and Manager behaviors and their maximum consistent quality implementation in the real-world environment.

The key skills that the organization’s front-line and support personnel will learn in The Perfect Hour Lab for Tellers are

  • How to acknowledge and greet the client
  • How to use the client’s name
  • How to conduct a perfect service quality transaction
  • How to use Related and Unrelated Tag-ons
  • How to perform appropriately scripted referrals to other bankers
  • How to close the transaction