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What if… your performance fails “suddenly”?
Have you ever been in a situation where your professional life seems to fall into pieces? You have been...
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Do you say it’s urgent?
Dwight David Eisenhower had a pretty decent career. Supreme Commander of the forces that defeated one of the vilest...
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Who is your greatest Time Bandit? Ask the mirror.
What is more self-defeating than a command to “Concentrate!” Even when you say it to yourself. Concentration has...
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Collaboration Can Ensure You Never Move Forward
Well, there is a way to move your organization forward and there is a way NOT to move your...
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Maximizing The Customer Experience Through Taking Ownership and Follow UP
Companies desire to significantly maximize and differentiate their customer experience. Vast sums of money have been spent on this quest....
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To Get Your Team To Embrace Change, Reverse The Alphabet!
Many people in my part of the world will say they “love the change of seasons.” For a change...
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Go Fast, Leave Skid Marks
Clients often ask how to successfully manage culture change in their organizations, and my first response is to tell...
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Becoming an Agent of Change – Tips for Moving Your Organization Forward
Change doesn’t happen on its own. It is accomplished by leaders who consistently cause others to change their behavior...
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You Can Run But You Can’t Hide – Overcoming the “This Too Shall Pass” Mentality
My high school gym class was at a small Midwest school in the late 1970’s. The torture of “attempting”...