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Five Steps to Achieving a Customer-Centric Contact Center
If everyone knows that managing customer interactions is critical to call center success, why do so many companies fail...
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Are you maximizing your Golden Opportunity, or missing millions in revenue?
Research shows that about 60% of brand new customers leave their initial interaction with a bank with exactly what...
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Reclaim quality, productivity, efficiency, and sanity…
Differentiating what’s important to us from what’s urgent to others lets us take situational control by not confusing the...
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What if… your performance fails “suddenly”?
Have you ever been in a situation where your professional life seems to fall into pieces? You have been...
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5 Behaviors That Effect Change – My Personal Journey
This website usually provides readers with tips and tools on business issues, challenges, or interests. However, allow me to...
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Do you say it’s urgent?
Dwight David Eisenhower had a pretty decent career. Supreme Commander of the forces that defeated one of the vilest...
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Businesses Strive for Lean and Continuous Improvement
The Axiom Business Book Awards are the most respected critical guidepost for business books in the publishing industry. These...
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Time Out On Interruptions: How to get Time Lock Cooperation
What is Time Locking? It’s nothing less than the perfect antidote to today’s fast-paced, chaotic culture of interruptions. It...
