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What if… your performance fails “suddenly”?
Have you ever been in a situation where your professional life seems to fall into pieces? You have been...
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Are your office meetings driving down productivity?
There are many obstacles that you have to deal with each workday, but to keep your staff on...
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They Dress Up for Work Now
Confidence is a funny thing; it affects people in different and unexpected ways. For a client call center, I...
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Customized Targeted Performance Solutions Podcast
Customized Targeted Performance Solutions – It’s a Continual Process Johanna Lubahn is Managing Director of Call Center Services for...
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The POWER of Delegating
There is an unhealthy tree in my yard that I have been babying for the last two years. It...
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Five Questions to Ask Your Team
It’s been a difficult few years in financial services. Trust in banks and bankers has been eroded, and consumers...
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Do You Really Care?
“You’re the absolute greatest asset of our company. You were carefully selected. We’ve invested in your training and success,...
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Emotional Intelligence Gives Strength to Leadership
Working for an emotionally unintelligent manager, or organisation, is akin to working in hell. If you’re not sure what...
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Ten Steps to Better Performance
If cooking is your thing, you know that you have to follow certain steps for your recipe to turn...
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Fear at the Front Line Podcast
How are you preparing your sales and service teams to handle the often difficult client conversations occurring in the...