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How Mystery Shopping Can Help You to Feel the Customer’s Experience
I am a true believer in learning by observing the “real” world. That is why, last week, I spent...
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Great Service from a Bulk Food Discount Store?
Well, I love great service, and I expect it from the upscale companies who charge more and put a...
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It’s Service Malpractice
Recently we called a contractor to evaluate a leak in our house. There was an obvious crack on an...
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They Dress Up for Work Now
Confidence is a funny thing; it affects people in different and unexpected ways. For a client call center, I...
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Are Your People Robots or People?
I am an on-line shopper out of necessity. I really like to go “shopping” into stores and malls, but...
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Stun Them!
Recently, while I was standing in a long line at the bank to purchase gift cards, a woman turned...
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That Was An Amazing Experience and Quite Unexpected
I travel quite a bit for my job. It takes me all over the world. Working for a sales-and-service...
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Doing What Is Right
Recently I purchased a television. I had done some research ahead of time, but standing in front of 50+...
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Breaking the ‘Telephone’ Barrier through Communication Arts & Skills
I have never been a big fan of talking on the phone. The actual phone itself has always felt...
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How I Learned to Manage My Plan
Planning is something I like to do and am known for amongst my family and friends. Planning includes monthly...
performance grapevine
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