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One Simple Behavior; One Giant Impression
My husband and I traveled to Moscow last week—a long way from our South Florida home and a long...
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Coaching the Business Player: What’s Your Approach?
Whether we’re coaching a player on sales or service behaviours, or how to putt a ball correctly on the...
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Making Others Feel Welcome!
Do you verbally practice with your employees on how to speak to your clients and what you want them...
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Customized Targeted Performance Solutions Podcast
Customized Targeted Performance Solutions – It’s a Continual Process Johanna Lubahn is Managing Director of Call Center Services for...
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I Don’t Have the Time… or Do I?
It’s 9:00pm, and the school term ends tomorrow. The college student is frantically racing to complete a report worth...
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The Power of Positive Reinforcement! (What makes people smile?)
– How often do I get a compliment? – – How often do I give a compliment? – These...
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Confessions of a Master Multi-Tasker
I’ve always been the consummate multi-tasker. In my school years, I watched TV or listened to music while I...
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Time Locking
My father used to be the most successful businessman in our family. Now, being retired, he can no longer...
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Do Not Disturb
Such a luxury! I found myself in a decent hotel room while traveling on business, contemplating an hour during...
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Stop, Drop and Roll
I know that’s a saying used for fires, but it also can be used as a solution for today’s...
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