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performance grapevine

  • The POWER of Delegating

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    There is an unhealthy tree in my yard that I have been babying for the last two years. It...

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  • The Magic Wand Principle

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    My 22-year-old son will receive a Master of Public Administration degree next month. Like many people his age, he...

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  • The Five Fs

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    I live my life by five Fs: Faith Family Friends Focus Fun And believe it or not, I place...

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  • What Have You Done Today?

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    There she is, my relationship banker hidden inside her cubicle prison, looking out of the corner of her eye...

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  • You’ve Got Some ’Splainin’ to Do!

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    My friend Margaret’s life is like a series of “I Love Lucy” episodes. The latest (and I will be...

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  • Five Questions to Ask Your Team

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    It’s been a difficult few years in financial services. Trust in banks and bankers has been eroded, and consumers...

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  • Stay En Route, Take Detour or Go Home: It’s Your Choice!

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    On my way to work this morning, I encountered a major traffic collision that caused me some delay. My...

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  • The Details Matter

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    My brother-in-law was a successful high school baseball coach for 30 years. During his coaching days, he mowed and...

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  • If It’s So Obvious, Why Aren’t We Doing It?

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    Practice makes perfect. Some of us grew up hearing this phrase whenever we were learning anything new—whether it was...

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  • Tellers Make All the Difference

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    Think about the number of people the average teller sees in one week. Ten people a day, five days...

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