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Do you say it’s urgent?
Dwight David Eisenhower had a pretty decent career. Supreme Commander of the forces that defeated one of the vilest...
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Oprah’s biggest regret…wasting time!
Even Oprah, a woman who has inarguably made a great deal of her allotted time on this earth, rues...
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Customized Targeted Performance Solutions Podcast
Customized Targeted Performance Solutions – It’s a Continual Process Johanna Lubahn is Managing Director of Call Center Services for...
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Go Fast, Leave Skid Marks
Clients often ask how to successfully manage culture change in their organizations, and my first response is to tell...
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Did You See That?
How many times do you hear someone tell you about a movie only to conclude, “You have to see...
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Providing Candid Feedback…Why Your Mother Told You Never to Lie
“Always tell the truth.” Words of wisdom from my Mom and, likely, yours too. I apply Mom’s advice to...
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Ten Steps to Better Performance
If cooking is your thing, you know that you have to follow certain steps for your recipe to turn...
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Fear at the Front Line Podcast
How are you preparing your sales and service teams to handle the often difficult client conversations occurring in the...
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What are your sales and service teams really saying to clients?
I’ve been wondering lately about what conversations between bankers and their clients sound like these days. Let’s face it,...
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Fear of Follow-Up
We all know that to be successful in business we should follow up and follow through on what we...