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Scripting
by Claudia Irmer A while back I attended a training course on perfecting coaching skills for a specific target...
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Coaching the Business Player: What’s Your Approach?
Whether we’re coaching a player on sales or service behaviours, or how to putt a ball correctly on the...
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The POWER of Delegating
There is an unhealthy tree in my yard that I have been babying for the last two years. It...
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The Magic Wand Principle
My 22-year-old son will receive a Master of Public Administration degree next month. Like many people his age, he...
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Five Questions to Ask Your Team
It’s been a difficult few years in financial services. Trust in banks and bankers has been eroded, and consumers...
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The Details Matter
My brother-in-law was a successful high school baseball coach for 30 years. During his coaching days, he mowed and...
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If It’s So Obvious, Why Aren’t We Doing It?
Practice makes perfect. Some of us grew up hearing this phrase whenever we were learning anything new—whether it was...
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Did You See That?
How many times do you hear someone tell you about a movie only to conclude, “You have to see...
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Providing Candid Feedback…Why Your Mother Told You Never to Lie
“Always tell the truth.” Words of wisdom from my Mom and, likely, yours too. I apply Mom’s advice to...
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Ten Steps to Better Performance
If cooking is your thing, you know that you have to follow certain steps for your recipe to turn...