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The Structured Time and Workflow Re-play
On Tuesday, April 8, 2014 President, Co-Founder and Co-Chairman of Cohen Brown Management Group, Edward G. Brown and Senior...
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Maximizing The Customer Experience Through Taking Ownership and Follow UP
Companies desire to significantly maximize and differentiate their customer experience. Vast sums of money have been spent on this quest....
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Cohen Brown Management Group Named Top 2014 Sales Training Company To Watch
Los Angeles, CA — March 6, 2014 Cohen Brown Management, a global leader in sales and service training, sales...
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Bold. Daring. Innovative. On her terms.
Beyoncé released her self-titled album exclusively on iTunes last week and the bold move paid off. No promotion, no...
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Your Service is Great. But, Do You Want My Business?
I recently relocated from the East Coast to the West Coast and began my search for a new bank. ...
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Above and Beyond
I would like to tell you about one of the best service experiences I received in recent memory. It...
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Protecting Call Center Reps from Caller Abuse
To preserve morale in their call centers, bankers need to train their reps to handle caller abuse. . BY EDWARD...
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Don’t Interrupt Me When I’m Interrupting You
Today’s workplace has changed dramatically, especially since the economic downturn of 2008. The ongoing recovery has created a work...
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Which Was the “ME” Generation?
I recently did some research on the various generations living within the United States, from what are called “Silents”...
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The Behavioural Campaign
The best way to describe a behavioural campaign (that shines a light on behaviours) is to think of a...