-
Coaching the Business Player: What’s Your Approach?
Whether we’re coaching a player on sales or service behaviours, or how to putt a ball correctly on the...
0 -
Making Others Feel Welcome!
Do you verbally practice with your employees on how to speak to your clients and what you want them...
-
The Power of Positive Reinforcement! (What makes people smile?)
– How often do I get a compliment? – – How often do I give a compliment? – These...
-
Five Questions to Ask Your Team
It’s been a difficult few years in financial services. Trust in banks and bankers has been eroded, and consumers...
-
The Details Matter
My brother-in-law was a successful high school baseball coach for 30 years. During his coaching days, he mowed and...
-
If It’s So Obvious, Why Aren’t We Doing It?
Practice makes perfect. Some of us grew up hearing this phrase whenever we were learning anything new—whether it was...
-
Did You See That?
How many times do you hear someone tell you about a movie only to conclude, “You have to see...