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What’s the real cost of high fees and poor service?
Los Angeles Times Video: Columnist David Lazarus documents the movement of customers away from the top four national banks due...
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I AM NOT This Place
‘I hate this place.’ These were the words my relationship banker whispered to me on a recent trip to...
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What’s So Different About You?
You are on an airplane, in an elevator, on the golf course, or at a community event. You introduce...
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Ten Steps to Better Performance
If cooking is your thing, you know that you have to follow certain steps for your recipe to turn...
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Turning Clients Into Referral Sources
When I first went looking for a job, I got a friend of my dad to give me a...
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Are You Ignoring Your Biggest Sales Engine?
While everyone is running around in a panic about generating new sales, some organizations completely overlook the gold mine...
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It Is Time to Talk About Personal Branding
And no, I am not talking about the type of tattoo I live in fear that my teenage son...
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Fear of Follow-Up
We all know that to be successful in business we should follow up and follow through on what we...
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Positively Speaking – It’s All About How You Say It
My family had an annual ritual of picking and freezing beans. My mom and dad grew their own vegetables...
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Make Meetings Matter
It’s Monday morning. As I sort through my inbox, I realize 15 of my e-mails are meeting invitations that...
Posts tagged with ‘service’
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