The Perfect Hour Lab for Tellers
Promotes the mastery of key sales techniques to improve performance in tellers and managers.
The Perfect Hour Process was created as a breakthrough approach to guaranteeing mastery of desirable Teller and Manager behaviors and their maximum consistent quality implementation in the real-world environment.
The key skills that the organization’s front-line and support personnel will learn in The Perfect Hour Lab for Tellers are
- How to acknowledge and greet the client
- How to use the client’s name
- How to conduct a perfect service quality transaction
- How to use Related and Unrelated Tag-ons
- How to perform appropriately scripted referrals to other bankers
- How to close the transaction