• What if… your performance fails “suddenly”?

    By on July 22, 2015

    Have you ever been in a situation where your professional life seems to fall into pieces? You have been...

  • Are your office meetings driving down productivity?

    By on February 3, 2015

      There are many obstacles that you have to deal with each workday, but to keep your staff on...

  • They Dress Up for Work Now

    By on March 4, 2013

    Confidence is a funny thing; it affects people in different and unexpected ways. For a client call center, I...

  • Customized Targeted Performance Solutions Podcast

    By on October 3, 2012

    Customized Targeted Performance Solutions – It’s a Continual Process Johanna Lubahn is Managing Director of Call Center Services for...

  • The POWER of Delegating

    By on July 24, 2012

    There is an unhealthy tree in my yard that I have been babying for the last two years. It...

  • Five Questions to Ask Your Team

    By on June 12, 2012

    It’s been a difficult few years in financial services. Trust in banks and bankers has been eroded, and consumers...

  • Do You Really Care?

    By on April 30, 2012

    “You’re the absolute greatest asset of our company. You were carefully selected. We’ve invested in your training and success,...

  • Emotional Intelligence Gives Strength to Leadership

    By on April 16, 2012

    Working for an emotionally unintelligent manager, or organisation, is akin to working in hell. If you’re not sure what...

  • Ten Steps to Better Performance

    By on February 20, 2012

    If cooking is your thing, you know that you have to follow certain steps for your recipe to turn...

  • Fear at the Front Line Podcast

    By on January 11, 2012

    How are you preparing your sales and service teams to handle the often difficult client conversations occurring in the...