Posts tagged with ‘observation’

  • Coaching the Business Player: What’s Your Approach?

    By on November 26, 2012

    Whether we’re coaching a player on sales or service behaviours, or how to putt a ball correctly on the...

  • Making Others Feel Welcome!

    By on October 22, 2012

    Do you verbally practice with your employees on how to speak to your clients and what you want them...

  • The Power of Positive Reinforcement! (What makes people smile?)

    By on September 17, 2012

    – How often do I get a compliment? – – How often do I give a compliment? – These...

  • Five Questions to Ask Your Team

    By on June 12, 2012

    It’s been a difficult few years in financial services. Trust in banks and bankers has been eroded, and consumers...

  • The Details Matter

    By on May 30, 2012

    My brother-in-law was a successful high school baseball coach for 30 years. During his coaching days, he mowed and...

  • If It’s So Obvious, Why Aren’t We Doing It?

    By on May 21, 2012

    Practice makes perfect. Some of us grew up hearing this phrase whenever we were learning anything new—whether it was...

  • Did You See That?

    By on April 2, 2012

    How many times do you hear someone tell you about a movie only to conclude, “You have to see...