Coaching the Business Player: What’s Your Approach?
Whether we’re coaching a player on sales or service behaviours, or how to putt a ball correctly on the...0
Making Others Feel Welcome!
Do you verbally practice with your employees on how to speak to your clients and what you want them...
The Power of Positive Reinforcement! (What makes people smile?)
– How often do I get a compliment? – – How often do I give a compliment? – These...
Five Questions to Ask Your Team
It’s been a difficult few years in financial services. Trust in banks and bankers has been eroded, and consumers...
The Details Matter
My brother-in-law was a successful high school baseball coach for 30 years. During his coaching days, he mowed and...
If It’s So Obvious, Why Aren’t We Doing It?
Practice makes perfect. Some of us grew up hearing this phrase whenever we were learning anything new—whether it was...
Did You See That?
How many times do you hear someone tell you about a movie only to conclude, “You have to see...