What’s the real cost of high fees and poor service?
Los Angeles Times Video: Columnist David Lazarus documents the movement of customers away from the top four national banks due...0
I AM NOT This Place
‘I hate this place.’ These were the words my relationship banker whispered to me on a recent trip to...
What’s So Different About You?
You are on an airplane, in an elevator, on the golf course, or at a community event. You introduce...
Ten Steps to Better Performance
If cooking is your thing, you know that you have to follow certain steps for your recipe to turn...
Turning Clients Into Referral Sources
When I first went looking for a job, I got a friend of my dad to give me a...
Are You Ignoring Your Biggest Sales Engine?
While everyone is running around in a panic about generating new sales, some organizations completely overlook the gold mine...
It Is Time to Talk About Personal Branding
And no, I am not talking about the type of tattoo I live in fear that my teenage son...
Fear of Follow-Up
We all know that to be successful in business we should follow up and follow through on what we...
Positively Speaking – It’s All About How You Say It
My family had an annual ritual of picking and freezing beans. My mom and dad grew their own vegetables...
Make Meetings Matter
It’s Monday morning. As I sort through my inbox, I realize 15 of my e-mails are meeting invitations that...