Posts tagged with ‘service’

  • Become a Classy Pest

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    My friend Jayne is the ultimate Classy Pest. Does that sound like a contradiction in terms? You know, if...

  • The Opening Night Principle

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    In the world of Theatre, actors await Opening Night with anticipation. It is their first night with an actual...

  • The Rubber Band Principle

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    SNAP! Goes the Rubber Band Have you ever been on a diet or started an exercise program? Everything is...

  • The Peaks and Valley Nightmare

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    Over the years I’ve heard a recurring theme from the sales and service leaders to whom I’ve spoken. They...