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Five Steps to Achieving a Customer-Centric Contact Center
If everyone knows that managing customer interactions is critical to call center success, why do so many companies fail...
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How to find more time
Are you aware at how much time you lose over the typical business day…time you never even knew you...
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Are you maximizing your Golden Opportunity, or missing millions in revenue?
Research shows that about 60% of brand new customers leave their initial interaction with a bank with exactly what...
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How to tame office interruptions and regain lost work time
Time Edward Brown is on a mission to help workers regain up to 60 percent productive work time the...
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Reclaim quality, productivity, efficiency, and sanity…
Differentiating what’s important to us from what’s urgent to others lets us take situational control by not confusing the...
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Answering, ‘Do You Have A Minute?’ When You Really Don’t
Time Edward Brown is Here are Edward Brown’s three strategies on answering, “Do you have a minute?” Be confident...
