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Coaching the Business Player: What’s Your Approach?
Whether we’re coaching a player on sales or service behaviours, or how to putt a ball correctly on the...
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The Magic Wand Principle
My 22-year-old son will receive a Master of Public Administration degree next month. Like many people his age, he...
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The Details Matter
My brother-in-law was a successful high school baseball coach for 30 years. During his coaching days, he mowed and...
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If It’s So Obvious, Why Aren’t We Doing It?
Practice makes perfect. Some of us grew up hearing this phrase whenever we were learning anything new—whether it was...
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Did You See That?
How many times do you hear someone tell you about a movie only to conclude, “You have to see...
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Providing Candid Feedback…Why Your Mother Told You Never to Lie
“Always tell the truth.” Words of wisdom from my Mom and, likely, yours too. I apply Mom’s advice to...
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What are your sales and service teams really saying to clients?
I’ve been wondering lately about what conversations between bankers and their clients sound like these days. Let’s face it,...
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Why Don’t Top Performers Want to Be Coached?
‘Top performers don’t want to be coached.’ Now that’s an awfully big statement with a lot of assumptions. But...
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What are the real issues behind Poor Performance?
After a not-so-successful day at home or work, did you ever find yourself asking: • Why is my team...
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Finding the Sweet Spot – Coaching Beyond the Numbers
Football season is about to start in the U.S.…which brings to mind a huge difference between coaching in sports...