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Go Fast, Leave Skid Marks
Clients often ask how to successfully manage culture change in their organizations, and my first response is to tell...
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Do You Really Care?
“You’re the absolute greatest asset of our company. You were carefully selected. We’ve invested in your training and success,...
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Anxiety Is the Price You Pay
Although many people will tell you NOT to discuss religion and politics in public, my family has always been...
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Emotional Intelligence Gives Strength to Leadership
Working for an emotionally unintelligent manager, or organisation, is akin to working in hell. If you’re not sure what...
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What’s the real cost of high fees and poor service?
Los Angeles Times Video: Columnist David Lazarus documents the movement of customers away from the top four national banks due...
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Did You See That?
How many times do you hear someone tell you about a movie only to conclude, “You have to see...
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I AM NOT This Place
‘I hate this place.’ These were the words my relationship banker whispered to me on a recent trip to...
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Providing Candid Feedback…Why Your Mother Told You Never to Lie
“Always tell the truth.” Words of wisdom from my Mom and, likely, yours too. I apply Mom’s advice to...
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Entering the Red Zone – Top Five Causes of Stress
We all have “red zones” when it comes to handling distress or negative stress in the workplace (not to...
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What’s So Different About You?
You are on an airplane, in an elevator, on the golf course, or at a community event. You introduce...
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