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We Live in an Interruption Culture
Your office phone rings nonstop with sales pitches while Girl Scouts interrupt you at home to sell those delicious...
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Maximizing The Customer Experience Through Taking Ownership and Follow UP
Companies desire to significantly maximize and differentiate their customer experience. Vast sums of money have been spent on this quest....
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Cohen Brown Management Group Named Top 2014 Sales Training Company To Watch
Los Angeles, CA — March 6, 2014 Cohen Brown Management, a global leader in sales and service training, sales...
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Join Cohen Brown on April 8, 2014 for the Structured Time and Workflow Management Webinar
Eliminate interruptions and increase productivity. Join the webinar on April 8, 2014 and find out how. Register here: http://www.stwm.com/webinar The...
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Cohen Brown Management Group – Team Work
All smiles…Senior (European) Consultant Claudia Irmer and Vice Presiden & Managing Director of Consulting Solutions Jim Bywater finishing the...
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Shhhh…I’m trying to hear myself think
I am a social being. I much prefer to work in a team than be a one-person show, even...
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Speed It Up Boys! Coping with Layoffs.
. This morning I read in Forbes, “Layoffs in Tech Now a Permanent Feature.” Dell, JC Penney, and Disney...
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To Get Your Team To Embrace Change, Reverse The Alphabet!
Many people in my part of the world will say they “love the change of seasons.” For a change...
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What Can A Smile Do?
Sometimes the only interaction we have with customer service people now is when we need to pick something up...
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What A Year It Has Been!
What a year it has been! How did it go for you? Did your year-end results match your year-opening...
performance grapevine
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