-
It’s Service Malpractice
Recently we called a contractor to evaluate a leak in our house. There was an obvious crack on an...
0 -
Are Your People Robots or People?
I am an on-line shopper out of necessity. I really like to go “shopping” into stores and malls, but...
-
Stun Them!
Recently, while I was standing in a long line at the bank to purchase gift cards, a woman turned...
-
That Was An Amazing Experience and Quite Unexpected
I travel quite a bit for my job. It takes me all over the world. Working for a sales-and-service...
-
Doing What Is Right
Recently I purchased a television. I had done some research ahead of time, but standing in front of 50+...
-
Breaking the ‘Telephone’ Barrier through Communication Arts & Skills
I have never been a big fan of talking on the phone. The actual phone itself has always felt...
-
Making Others Feel Welcome!
Do you verbally practice with your employees on how to speak to your clients and what you want them...
-
The Five Fs
I live my life by five Fs: Faith Family Friends Focus Fun And believe it or not, I place...
-
What Have You Done Today?
There she is, my relationship banker hidden inside her cubicle prison, looking out of the corner of her eye...
-
Stay En Route, Take Detour or Go Home: It’s Your Choice!
On my way to work this morning, I encountered a major traffic collision that caused me some delay. My...