What a year it has been! How did it go for you? Did your year-end results match your year-opening resolutions? Did you discover new challenges? New solutions? At Cohen Brown, we are all about results – helping our clients improve their business results through leadership advances and better performance of their sales and service teams.
All year long, our Results Consultants posted fresh, interesting and sometimes humorous blogs on those subjects. We thought you would enjoy a second look at the Top Ten – those that garnered the most readers. Enjoy them as you plan for your own success in 2014.
Your Service is Great. But, Do You Want My Business
Don’t Interrupt Me When I’m Interrupting You
Five Traits of Top-Performing Contact Centers
Motivation: Sometimes One Sentence Is Enough…
Why Do Human Beings Need New ‘Tools’?
Are Your People Robots or People?
Overcoming Obstacles to Behavioral Embedding
The Peaks and Valley Nightmare
You’ve Got Some ‘Splainin’ to Do!
High hopes for performance and results in 2014.
Enjoy!
Related Articles
0 Comments
Leave a reply
You must be logged in to post a comment.