-
Are you maximizing your Golden Opportunity, or missing millions in revenue?
Research shows that about 60% of brand new customers leave their initial interaction with a bank with exactly what...
0 -
Do you say it’s urgent?
Dwight David Eisenhower had a pretty decent career. Supreme Commander of the forces that defeated one of the vilest...
-
Who is your greatest Time Bandit? Ask the mirror.
What is more self-defeating than a command to “Concentrate!” Even when you say it to yourself. Concentration has...
-
The 800-lb Gorilla
The value of human capital in companies worldwide is significantly more appreciated now than in the past. Having highly...
-
What A Year It Has Been!
What a year it has been! How did it go for you? Did your year-end results match your year-opening...
-
Your Service is Great. But, Do You Want My Business?
I recently relocated from the East Coast to the West Coast and began my search for a new bank. ...
-
Above and Beyond
I would like to tell you about one of the best service experiences I received in recent memory. It...
-
The Behavioural Campaign
The best way to describe a behavioural campaign (that shines a light on behaviours) is to think of a...
-
Great Service from a Bulk Food Discount Store?
Well, I love great service, and I expect it from the upscale companies who charge more and put a...
