CB Tips


Create a differentiated Personalized Relationship experience for clients and make every call relationship-focused rather than a single-purposed contact. As a result you will increase client satisfaction and strengthen and expand client relationships.

Learn more:
Advanced Learning Teleconsulting Lab (APTL) http://ow.ly/zbFTD
Cohen Brown Management Group is the internally recognized leader in sales-and-service cultural and behavioral change, specializing in consulting and training processes for management, front-line, support/customer service units and call centers. Performance Grapevine provides thought leadership insights on sales training, sales management, leadership training, time management, consultative selling, behavior change, organization change, and culture change.


Leave a reply