What’s the real cost of high fees and poor service?

What’s the real cost of high fees and poor service?

Los Angeles Times Video: Columnist David Lazarus documents the movement of customers away from the top four national banks due to high bank fees and lousy service. We would like to know what you’re seeing in the market. Do you agree?

Cohen Brown Management Group is the internally recognized leader in sales-and-service cultural and behavioral change, specializing in consulting and training processes for management, front-line, support/customer service units and call centers. Performance Grapevine provides thought leadership insights on sales training, sales management, leadership training, time management, consultative selling, behavior change, organization change, and culture change.

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