Tommy Wants-to-Please: Recognize this guy?

tommyshootinggalleryThe phone rings and Tommy answers it, ready to respond to any request.  An email alert pops up on his screen and Tommy clicks on it and types away his response.  Text messages get returned in seconds.

Like a mechanical bear in a shooting gallery, Tommy responds to every command.  He is a solid citizen of our Interruption Culture. Do you recognize this guy?

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Cohen Brown Management Group is the internally recognized leader in sales-and-service cultural and behavioral change, specializing in consulting and training processes for management, front-line, support/customer service units and call centers. Performance Grapevine provides thought leadership insights on sales training, sales management, leadership training, time management, consultative selling, behavior change, organization change, and culture change.


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