Fear at the Front Line Podcast

How are you preparing your sales and service teams to handle the often difficult client conversations occurring in the market today?  

Johanna Lubahn is Managing Director of Call Center Services for Cohen Brown Management Group, Inc. Cynthia Leverich is Director of Global Business Development for Cohen Brown Management Group, Inc.

Cohen Brown Management Group is the internally recognized leader in sales-and-service cultural and behavioral change, specializing in consulting and training processes for management, front-line, support/customer service units and call centers. Performance Grapevine provides thought leadership insights on sales training, sales management, leadership training, time management, consultative selling, behavior change, organization change, and culture change.

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